About Cambridge Care Services
A local care provider, based in Sawston, supporting people across Cambridge and South Cambridgeshire.
We are a home care provider registered with the Care Quality Commission. We help people stay in their own homes with the right support around them, whether that is a short visit each morning or a carer living in full time. Our office is here, our carers live here, and the people we support are our neighbours.
CQC regulated since 2022Our Story
Cambridge Care Services was established in 2016 with a commitment to providing high quality, person centred care and support to individuals in their own homes and within the community. Since its establishment, the organisation has continued to develop its services with a strong focus on dignity, respect, independence, safety, and the individual needs of each person we support.
Cambridge Care Services became registered with the Care Quality Commission in 2022, demonstrating its commitment to meeting the required standards of quality and safety in health and social care.
The service is led by a Registered Manager with extensive nursing and leadership experience, having worked as a Nurse Team Leader in both hospital and community settings. This broad clinical and managerial experience provides strong professional leadership and supports the delivery of safe, effective and compassionate care.
The Registered Manager's experience across hospital and community environments has provided a comprehensive understanding of complex care needs, safeguarding, clinical risk management, staff supervision, care planning, and multidisciplinary working. This experience is reflected in our approach to supporting individuals to remain as independent as possible while receiving care that is tailored to their personal circumstances and preferences.
Cambridge Care Services is committed to continuous improvement, professional development, and person centred practice. We work closely with individuals, their families, healthcare professionals and other relevant services to ensure that care is coordinated effectively and that the people we support are treated with compassion, dignity and respect.
Our aim is to provide a reliable, responsive and high quality care service that enables people to live safely and comfortably while maintaining their independence, choice and quality of life.
What We Stand For
Trusted
We keep our promises and we do what we say we will do. If we cannot do something, we say so rather than agreeing and hoping.
Personal
We work around the individual, their routine and their preferences, not around a standard package.
Caring
Our carers are here because they want this work, not because it was the only job available.
Compassionate and committed
Knowledge and training matter, but so do patience, kindness and turning up when it is raining.
How We Approach Care
Careful recruitment
Every carer is interviewed, referenced and DBS checked before they meet anyone. We would rather be short staffed than employ the wrong person.
Training that continues
Induction training before anyone works unsupervised, then ongoing training, supervision and spot checks. We strongly encourage, support and advise our staff to attend care certificates and attain NVQ levels.
Continuity of carers
We build a small regular team around each person, because familiarity is most of what makes care work.
Care plans that are actually used
Written with the person, kept in the home, reviewed regularly and updated when things change rather than filed away.
Open communication
Families hear what actually happened, including the difficult days. Nobody has to chase us for an update.
Working with others
We coordinate with GPs, district nurses, therapists and discharge teams so instructions do not get lost between services.
The People Who Do the Work
Our registered manager holds legal responsibility for the quality and safety of the service.
Behind the scenes there is a small office team handling rotas, assessments, training and the phone. Out in Cambridge and the villages are our carers, who come from across Europe, Africa and Asia and who are the reason anyone recommends us. We match them to the people they support on personality and shared language as much as on skills.
Meet Our Care TeamRegulated, and Happy to Be Checked
We are registered with the Care Quality Commission, the independent regulator of health and social care in England. Our registration began on 17 March 2022 and our public record is available on the CQC website.
Regulation is a floor, not a ceiling. Alongside it we run our own spot checks, supervisions and care plan reviews, and we ask families what they actually think. If something has gone wrong we want to hear it from you rather than read it in an inspection report.
Local, and We Mean It
Our office is in Sawston, a few miles south of Cambridge. We cover the city and the villages of South Cambridgeshire, which means our carers are not driving forty minutes between calls and our coordinators know the roads and the parking.
Check If We Cover Your AreaQuestions People Ask About Us
Thinking About Care Work?
We are always interested in hearing from kind, reliable people. Full training is provided and experience is welcome but not always essential.
Come and Talk to Us
The easiest way to judge a care provider is to speak to them. Call our care team, or send a few details and we will call you back.
- 15 Deal Grove, Sawston, Cambridge, Cambridgeshire CB22 3DR
- 07917 611 425
- info@cambridgecareservices.co.uk
- Monday to Friday 09:30 to 21:00Saturday 10:00 to 15:00An out of hours service is available in an emergency.
Request a callback
We will call you back during our opening hours.