Why Families Choose Cambridge Care Services
Eight reasons, each one we can evidence.
Choosing a care provider is an act of trust, so we will not ask for it with slogans. These are the specific things we do differently, and you are welcome to test every one of them when you speak to us.
- 01
CQC regulated
We are registered with the Care Quality Commission, the independent regulator of health and social care in England. Our registration began on 17 March 2022 and our public record can be checked at any time. Regulation means independent oversight of how we recruit, train and deliver care.
- 02
A locally based team
Our office is in Sawston and we only cover Cambridge and South Cambridgeshire. That means short travel times between visits, coordinators who know the roads and the parking, and carers who live in the same communities as the people they support.
- 03
Continuity of carers
We build a small regular team around each person rather than sending whoever is free. Familiar faces are most of what makes care feel safe, and they are the first thing families tell us they value.
- 04
Careful carer matching
We match carers to people on personality, language, interests and experience, not just availability. If a match is not working, we change it without any awkwardness.
- 05
Thorough recruitment and DBS checking
Every carer is interviewed, referenced and enhanced DBS checked before they meet anyone we support. We would rather run short staffed than employ the wrong person.
- 06
Ongoing training and supervision
Carers complete induction training before working unsupervised, covering safeguarding, moving and handling, infection control, medication and person centred care. Training continues throughout their employment, alongside supervisions and unannounced spot checks. We strongly encourage, support and advise our staff to attend care certificates and attain NVQ levels.
- 07
Open family communication
You will always know who is visiting, when and what happened. Families hear the truth about how visits went, including the difficult days, and nobody has to chase us for an update.
- 08
Responsive support
When you call our office you reach a person who knows the care plan, not a call centre. When something changes, we respond quickly and adjust the plan with you rather than around you.
The Easiest Way to Judge Us Is to Talk to Us
One conversation with our care team will tell you more than any page of reasons. Call us, or book a free assessment and meet us properly.